Refund policy
Refund Policy
1. General Policy: Consumable Tea Products
Since Chayam Tea sells perishable food items, all tea products are governed by FSSAI regulations and are not returnable unless there is a sufficient cause, as defined below.
Sufficient causes for return or replacement:
- Damage during transit
- Defective item received
- Entirely wrong product delivered
How to report an issue:
If your product qualifies under any of the above causes, please contact us immediately with photographic proof of the issue, packaging, and invoice within 7 days of delivery.
Contact channels:
| Channel | Details |
|---|---|
| care@chayamtea.com / info@chayamtea.com | |
| 9830442114 / 6289734902 |
Important note: Sometimes a message or email may be missed if a team member is unavailable. Please reach out through all available channels until you receive an acknowledgement from a human agent.
2. Refund Policy – Unavailability or Service Issues
In cases where Chayam Tea is unable to fulfill your order due to product unavailability or service constraints, the following applies:
| Scenario | Refund / Action |
|---|---|
| Item out of stock after order confirmation | Best available alternatives offered. Final choice rests with the customer. |
| Order confirmed but cannot be shipped on time | Full refund provided if customer requests. |
| Product not available / vendor unable to ship | 100% refund. |
| Delivery address outside courier service area | 100% refund. |
3. Teaware Return Policy
Due to the fragile nature of our teaware, all teaware purchases are final sale. We do not accept returns or exchanges on these items.
Why? While shipping to you, every piece is professionally packed using bubble wrap, filler paper, and protective materials to minimise breakage risk. In the case of a return, customers may not be able to replicate this level of packaging, significantly increasing the risk of damage during transit. If breakage occurs during a return shipment, the product becomes unusable and is not eligible for a refund — resulting in a loss to the customer. To avoid this risk and ensure a fair experience for all, teaware purchases are non-returnable.
4. Non-Delivery / False Delivery Report
If your order is marked as "Delivered" (via SMS or email notification) but you have not physically received it, you must report this to us within 48 hours of the delivery notification.
Why 48 hours? Our courier partners will only provide Proof of Delivery (POD) within 48 hours of marking an order as delivered. After this window, investigating the matter becomes significantly more difficult. Failure to report within 48 hours may result in the claim being rejected.
5. Non-Delivery due to wrong address/phone number entered
If the courier partner is unable to deliver your order because you had entered an incorrect address/phone number at the time of placing order, they may return the order after 3 failed delivery attempts. Since this non-delivery stems from incorrect/incomplete information from the customer's end, such cases do not qualify for a complete refund. The forward and return logistics costs will be charged and the remaining balance would be credited.
6. Contact Us
For any return, refund, or delivery-related concerns, please reach out to us through the following channels:
📧 Email: care@chayamtea.com / info@chayamtea.com
📞 WhatsApp: 9830442114 / 6289734902
We recommend using multiple channels if you do not receive a response within 24 hours, as occasional delays may occur due to team unavailability.
